Accessing Your Records
The Data Protection Act 1998 gives you certain rights of access to the medical records we hold about you. If you wish to apply for access to your own data, please contact the Practice Manager.
Comments / Complaints
We are constantly trying to improve the service we offer and your ideas and comments are extremely helpful. Please get in touch with the practice manager if you have any ideas or comments you would like to pass on.
Any problems with or complaints about our services should be addressed to our practice manager in the first instance. Please be assured that these will be investigated in the strictest confidence and you will be informed of what action is being taken.
Our aim is to give the highest possible standard of service and we try to deal promptly with any problems that may occur. If you feel that you cannot raise the complaint with us, or you are dissatisfied with the result of our investigation you can approach: SPSO, 4 Melville Street, Edinburgh, EH3 7NS. Tel 0800 377 7330 Website:www.spso.org.uk
To inform us of a comments or complaints please complete the online form below to inform us of a complaint, compliment or comment.
Data Protection Act and Confidentiality
Your medical record is confidential. We do, however, share information among health professionals, where it is felt to be in your interest as a patient, for this to happen.
With increasingly “shared care” between GP’s, Hospital Doctors, Nurses, and Allied Health Professionals it is necessary to share information, such as lab results, or the medication you are taking, so that where possible, relevant data can be available at any place where you receive care, to avoid duplication of investigations, and so that the Health Professional you are seeing is able to give you best care.
General Practices, Secondary Care, Managed Clinical Networks, and the Health Board need to keep Disease Registers (lists of patients with the same condition), so that call and recall systems can operate, and that shared care can be effectively and efficiently coordinated.
Sometimes data will be used for research or statistical purposes relating to healthcare planning, but in these circumstances individual patients will not be identifiable without their consent.
If data about you is used for education or training, then where possible, it will be anonymised, and if this is not possible, then your consent will be required before information is used for this purpose.
Finally, as part of Quality Assurance, it is sometimes necessary to check individual records to ensure that agreed standards of care are being met.
Under no circumstances is information about you shared with third parties who do not directly contribute to, or support the delivery and planning of, your health care unless your consent has been obtained.
In these circumstances, under the Data Protection Act 1998, we are not obliged to obtain your explicit consent for sharing relevant information, but if you do have specific requests for some aspects of your health record to remain confidential from some parts of the NHS, please let us know, and we shall take action to comply with your wishes.
Text Message Appointment Reminders
Please fill in the form below if you would like to sign up to receive text message reminders from the surgery.
The Practice Charter
We strive to:
- treat you as an individual with courtesy and respect at all times
- ensure the practice premises are clean, comfortable and accessible and that the surgery appointment times are available throughout the working day
- offer you a consultation for a non-urgent appointment with a doctor within 5 working days (except at holiday times)
- if medical circumstances require it, offer a same day consultation with an appropriate professional
- provide home visits to the genuinely housebound or seriously ill
- provide repeat prescriptions within 24 hours, subject to clinical need
- inform you of any expected delays when you arrive at the surgery
- give you access to your health records, subject to any limitations in the law and treat all information/personal details in the strictest confidence
We ask you to try to:
- share in the responsibility for your own health and co-operate with agreed treatment plans
- arrive in good time for your appointments and, if you have to cancel an appointment, please do so as soon as you can (preferably the previous day)
- make every effort to attend the surgery to make best use of nursing and medical time
- request your repeat prescriptions at least 24 hours in advance
- treat the practice team with courtesy and respect
- try to maintain a healthy lifestyle at all times
- inform us if you change your address or telephone number Please remember that a GP has right to remove patients from his/her list and may do so if
- a patient moves outside the practice area or
- a GP considers that there has been an irreversible breakdown in relationships with the patient. We only remove patients from our list in extreme circumstances.